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Deliveries made by Cimag and partner vendors are made from Monday to Friday, from 8:00 am to 9:00 pm.

The delivery period is counted from the confirmation of payment on working days, that is, it does not include Saturdays, Sundays and holidays.

Exceptionally deliveries can take place on Saturdays, Sundays and holidays.

Please check the product dimensions and make sure they are suitable for the elevators, doors and corridors of the delivery location, as we do not assemble, disassemble the product and/or doors and windows, transport by stairs or lift from the side from outside the building.

Our couriers perform up to three delivery attempts at the specified location. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the goods and sign the protocol.

IMPORTANT: after finalizing the order, it is not possible to change the delivery method, request advance payment or priority. All delivery times take into account the stock, region, invoice issuance process and product preparation time. With each update in the order status, our system automatically sends alert emails. That's why it's important to keep your e-mail up to date when registering.

Situations where delivery delays may occur

If there are three unsuccessful delivery attempts, the order will be returned to the Distribution Center. In order for a new attempt to be made, the address must be confirmed. The deadline for reshipping the product will be the same as that informed at the end of the order and counts from the confirmation of the address. Products purchased from partner sellers will be cancelled.

Upon completion of the order, it is possible to change the delivery address. If you have provided the wrong address, please contact customer service.

After canceling, update the delivery address in your registration. Talk to the call center.

IMPORTANT: for security reasons, under no circumstances do our operators change the delivery address or customer registration data.

If you have provided the incomplete address, please contact the customer service department and inform the missing data.

IMPORTANT: it will only be possible to add additional information such as block, floor, reference point. It is not allowed to change the street name or the building/house number, for example.

Natural and adverse factors: heavy rains, accidents or strikes in the region where the product should be delivered make it impossible for the transporter to arrive.

exchange and return policy
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